Michael Orndoff 7/1/23 Michael Orndoff 7/1/23

Optimize Round 3

To truly scale one must supply the entire organization with efficiency gains, not just it’s component teams and departments. Otherwise, the friction in the organization is felt by your end users, and the customers. This engagement exposed me to the reality that improvements at the beginning of a customer journey can break an organization, given it does not have the systems and infrastructure to support the scaling process.

Michael Orndoff 3/1/23 Michael Orndoff 3/1/23

Stabilize Round 2

Through this identification project we were able to create a project plan and roadmap that would yield a 63% improvement to our onboarding process, translating to a reduction from 60+ days to onboard a new client, to ~16 days.

Michael Orndoff 9/30/22 Michael Orndoff 9/30/22

Standardize Round 2

The combined results of these two projects, paired with reporting metrics, actionable dashboards, and management accountability; we were able to improve Sales Velocity by 189%, yielding a 175% gain on quarter over quarter bookings.

Michael Orndoff 6/1/22 Michael Orndoff 6/1/22

Optimize Round 2

Michael Orndoff 3/1/22 Michael Orndoff 3/1/22

Stabilize Round 1

The organization had accomplished a great deal in customer acquisitions prior to my joining. They had amassed annual recurring revenues greater than $220+ million, but the Chief Client Success Officer had a problem. They could not nail down accurate reporting for…

Michael Orndoff 12/15/21 Michael Orndoff 12/15/21

Standardize Round 1

In my first few months with the organization I took on the responsibilities of improving the pipeline management process and system for the President of North America, their $130+ million dollar pipeline was unpredictable, difficult to forecast or glean insights from. As a result we put more rigor in place to understand what was happening with these deals…

Michael Orndoff 9/1/21 Michael Orndoff 9/1/21

Optimize Round 1

Finally, I optimized our technology budget by negotiating, right sizing, and deprecating redundant or duplicative software, and services resulting in a savings of 31% of the originally budgeted technology spend for the department.

Michael Orndoff 6/1/21 Michael Orndoff 6/1/21

Clean Your Room!

Improve efficiency and employee satisfaction by removing erroneous records and entities in your environment.

Michael Orndoff 3/1/21 Michael Orndoff 3/1/21

My Journey Began

The first thing I did lead to 60 days of deep diving into their Salesforce to try and deprecate unnecessary tech debt, and optimize their environment.